Withdrawal Right - Cancellations & Returns Policy


Cancellation Policy


Cancellation of an order is possible in the following cases:

Before the order is completed, during the online order process you can remove the product quantities from your shopping cart.

If the online order has been completed but has not yet been shipped from our shop, you can either call 2323111005, or contact us by email at returns@hd-shop.gr or via the contact form below and one of our representatives will handle the cancellation of your order.

If you have already received your order, you can see your options below.


Right of withdrawal from distance contracts - Return of Products

You have the right to withdraw from this contract without reason within 14 calendar days from the day of delivery of the product(s). In order to exercise the right of withdrawal, you must inform us about your decision to withdraw from this contract with a clear statement, either by calling 2323111005 or via e-mail at returns@hd-shop.gr or via the contact form below.

If you withdraw from the purchase, you must return the product in the same condition in which you received it and the packaging should not been unsealed or tampered with and the product must be accompanied by the corresponding document (retail receipt - invoice etc.) of its purchase. The return should be made without undue delay and in any case within 14 calendar days from the day on which you notified us about your decision to withdraw from the purchase. In this case (withdrawal), you bear the cost of returning the product(s) (only the value of the returned product(s) is refunded).


Returns Policy

The customer has the right to return an order or any of the products contained for any reason within fourteen (14) calendar days.


Returns are accepted under the following conditions:

(a) the product is in the same condition in which you received it, i.e. excellent condition and the packaging is intact, not unsealed or tampered with

(b) the product is accompanied by the corresponding document (retail sales receipt - sales invoice, etc.) of its purchase.


After receiving your order, contact us via e-mail at returns@hd-shop.gr or via the contact form below and one of our associates will take it upon themselves to inform you of the next steps.

You are not required to inform us about the reason for which you wish to return a product. In this case (withdrawal), you bear the cost of returning the product (only the value of the returned product(s) is refunded).


In the event of a defective or wrong product being sent, after the returned product has been checked by, the replacement is made at our expense, provided there is availability. In case of unavailability of the product, the money is returned to the customer through the same payment method. If you have paid by cash on delivery, the relevant amount will be returned to you through a bank transaction (deposit to your bank account).



For your convenience, you may fill in the contact form shown below and one of our representatives will handle the cancellation of your order.